Terms and Conditions

1. General Information

By purchasing original paintings or fine art prints from Michelle Coan, you agree to the following Terms and Conditions. These terms apply to all orders placed via our website. Please read them carefully before making a purchase.

2. Products

All artworks and prints listed on this website are either original works or fine art reproductions. Every effort is made to display the colors and details of the artwork accurately. However, the appearance of colors may vary slightly depending on your screen settings.

3. Payment

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal

All online prices are listed in euros and VAT is not applicable, as we operate under a flat-rate tax regime. Delivery costs are added at checkout. Any additional customs fees or import taxes for international orders are the buyer’s responsibility

4. Shipping

4.1 Delivery Times

We ship worldwide. Orders for original artwork and fine art prints will be processed within 1-3 business days. Delivery times vary depending on the destination:

  • Domestic (Italy): 1-3 days
  • International Orders: 4-10 days

Please note that these are estimated delivery times and can be affected by external factors such as customs delays or public holidays.

4.2 Shipping Costs

Shipping costs are calculated at checkout based on the size, weight of the item, and the shipping destination.

4.3 Packaging

We take great care in packaging each piece to ensure safe delivery.

5. Customs & Import Fees

For international orders, customs fees, duties, or import taxes may be charged once the package reaches its destination country. These charges are the responsibility of the buyer and are not included in the price of the product or shipping fees.

6. Return Policy

We want you to be completely satisfied with your purchase. If you are not, you are eligible for a 14-Day Return Policy. You have the right to return any original artwork and fine art print within 14 days of receiving your order for a full refund. Please note that:

  • The item must be returned in its original, intact condition.
  • The buyer is responsible for return shipping costs.
  • Refunds will be processed once the item is received and inspected.
  • The Certificate of Authenticity that accompanies the artwork must also be returned.

To initiate a return, please contact us at michellecoanart@gmail.com within 14 days of receiving your order. We will provide instructions for returning your item.

6.3 Damaged Items

If your order arrives damaged, please contact us immediately with photos of the damage, and we will work to resolve the issue, by providing instructions for returning your item, and being responsible for the shipping costs of returning a product damaged in transit.

7. Copyright & Intellectual Property

All original artwork, designs, and images on this website are the property of Michelle Coan and are protected by copyright laws. Reproduction or use of these images without permission is strictly prohibited.

8. Privacy Policy

We are committed to protecting your privacy. Your personal information will only be used for processing your order and providing updates on your shipment. We do not share your information with third parties except as required for order processing and delivery.

9. Contact Information

If you have any questions regarding your order or these Terms and Conditions, feel free to contact us at michellecoanart@gmail.com.